Terms of Purchase for Quinety

These Terms of Purchase (“Terms”) govern all purchases of products (the “Products”) from Quinety (“we,” “us,” or “our”) through our website www.quinety.com (the “Website”). By placing an order for Products on our Website, you (“you” or “Customer”) agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies referenced herein. Please read these Terms carefully before making a purchase.

1. Order Placement and Acceptance

1.1 Order Submission

When you place an order on our Website, you are making a binding offer to purchase the Products selected at the displayed price (in United States Dollars, USD) plus any applicable taxes (where required by law). All prices listed on the Website are in USD, and this is the sole currency accepted for payments.

1.2 Order Confirmation

Upon submitting your order, you will receive an automated email acknowledgment confirming we have received your order (the “Order Acknowledgment”). This Order Acknowledgment does not constitute acceptance of your order. We will send a separate email (the “Order Confirmation”) once we have verified inventory availability, processed your payment, and formally accepted your order. The contract for the purchase of Products (the “Contract”) between you and us will only be formed when we send the Order Confirmation.

1.3 Order Modifications or Cancellations

Once an Order Confirmation has been sent, you may not modify or cancel your order unless we explicitly agree in writing. We reserve the right to cancel or refuse any order (even after sending an Order Acknowledgment) if: (i) the Product is out of stock or unavailable; (ii) there is an error in the Product price or description; (iii) we suspect fraudulent activity; or (iv) we are unable to fulfill the order due to unforeseen circumstances. If we cancel your order after you have made payment, we will issue a full refund to your original payment method within the timeframe outlined in Section 4.

2. Shipping and Delivery

2.1 Processing Time

We aim to process and ship all confirmed orders within 1-3 business days from the date of the Order Confirmation. Processing time does not include weekends or public holidays.

2.2 Delivery Time

After shipment, the estimated delivery time for all orders (regardless of destination) is 6-12 business days. Delivery times are estimates only and may be delayed due to factors beyond our control, including customs procedures (for international shipments), weather conditions, carrier delays, or incorrect shipping information provided by you. We are not liable for any delays in delivery.

2.3 Shipping Costs

We offer free global shipping on all orders, with no minimum purchase requirement. No additional shipping fees will be added to your order total at checkout.

2.4 Shipping Information

You must provide accurate and complete shipping information (including full address, contact number, and any necessary delivery instructions) at checkout. We are not responsible for lost, misdelivered, or returned orders due to incorrect or incomplete shipping information. If a delivery is returned to us because of invalid shipping details, you may be required to pay additional shipping fees to reship the order, or we may issue a refund (less any non-refundable costs) at our discretion.

2.5 Customs and Duties (International Shipments)

For international orders, the Customer is solely responsible for any customs duties, taxes, tariffs, or fees imposed by the destination country. These charges are not included in the Product price or free shipping offer, and will be collected by the local customs authority or delivery carrier upon delivery. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information on applicable fees before placing an international order.

3. Returns and Exchanges

3.1 Eligibility for Returns

You may return any unused, unworn, and undamaged Product (in its original packaging, with all tags and labels attached) for a refund within 60 days from the date of delivery. Custom or personalized Products are not eligible for return unless they are defective or damaged upon receipt.

3.2 How to Initiate a Return

To initiate a return:

  1. Send an email to our customer service team at [email protected] with your order number, the name of the Product(s) you wish to return, and the reason for the return.
  2. We will respond with a Return Authorization (RA) number and detailed instructions for shipping the Product(s) back to us.
  3. Package the Product(s) securely (preferably in the original packaging) and include the RA number on the shipping label.
  4. Ship the return package to the address provided in the RA instructions. You are responsible for the cost of returning the Product(s) to us, unless the return is due to a defective, damaged, or incorrect Product (in which case we will reimburse your return shipping costs upon receipt and verification).

3.3 Inspection of Returns

We will inspect returned Products upon receipt. If the Product meets the return eligibility requirements (unused, undamaged, in original packaging), we will process your refund. If the Product is not eligible for return (e.g., worn, damaged, missing tags), we may refuse the return and ship the Product back to you at your expense.

4. Refunds

4.1 Refund Processing Time

Once we approve your return and confirm receipt of the eligible Product(s), we will initiate a refund to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider (e.g., credit card companies may take 1-3 additional business days to process the refund).

4.2 Refund Amount

Refunds will be issued for the full purchase price of the eligible Product(s) (in USD), excluding any original shipping costs (though we offer free shipping, so this typically does not apply). If a return is due to our error (e.g., defective Product, incorrect item shipped), we will also reimburse your return shipping costs (upon presentation of a valid shipping receipt).

4.3 Non-Refundable Items

The following are not eligible for refunds:

  • Products that have been worn, washed, damaged, or altered by you.
  • Products returned without the original packaging, tags, or labels.
  • Custom or personalized Products (unless defective).
  • Products returned after the 60-day return period.

5. Payment Terms

5.1 Accepted Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment methods as displayed at checkout. All payments must be made in USD.

5.2 Payment Security

We use industry-standard encryption technology (e.g., SSL) to protect your payment information during transmission. We do not store your full credit card details; instead, payment processing is handled by trusted third-party payment processors who comply with applicable data security standards (e.g., PCI DSS).

5.3 Payment Authorization

By placing an order, you authorize us (or our payment processor) to charge your selected payment method for the total order amount (including any applicable taxes). We may pre-authorize the payment amount to verify the validity of the payment method and ensure sufficient funds are available, but this pre-authorization will be released if the order is not accepted.

6. Product Information and Availability

6.1 Product Descriptions

We strive to provide accurate and detailed descriptions of our Products (including size, color, material, and care instructions) on the Website. However, we do not guarantee that all Product information is 100% error-free, and slight variations in color (due to monitor settings) or size may occur.

6.2 Inventory Availability

Product availability is displayed on the Website, but we cannot guarantee that listed Products will always be in stock. If an item is out of stock after you have placed an order, we will notify you via email and either cancel the order (and issue a full refund) or offer a substitute Product (with your consent).

7. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or special damages (including but not limited to loss of profit, loss of use, or inconvenience) arising from or related to your purchase, use, or inability to use the Products, or any delays in delivery. Our total liability to you for any claim arising from the Contract shall not exceed the total purchase price of the Products in question.

8. Changes to These Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on the Website, and the revised Terms will take effect immediately upon posting. Your continued use of the Website or placement of orders after the posting of revised Terms constitutes your acceptance of the changes. We recommend reviewing these Terms periodically before making a purchase.

9. Contact Us

If you have any questions, concerns, or requests related to these Terms of Purchase, please contact our customer service team at:

Email: [email protected]