Privacy Policy of Quinety

At Quinety, we are committed to protecting the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, store, disclose, and protect the information you provide when accessing or using our website (www.quinety.com) and any related services (collectively, the “Services”). By using our Services, you consent to the practices described in this Policy.

1. Information We Collect

We may collect two types of information from you: Personal Information (information that identifies you personally) and Non-Personal Information (information that does not identify you individually).

1.1 Personal Information

We collect Personal Information when you voluntarily provide it to us, such as when you:

  • Create an account on our website (e.g., name, email address, password, phone number).
  • Place an order (e.g., shipping address, billing address, payment card details, order history).
  • Subscribe to our newsletter or marketing communications (e.g., email address).
  • Contact our customer service (e.g., name, email address, phone number, and the content of your inquiry).
  • Participate in surveys, promotions, or other interactive activities (e.g., name, email address, preferences).

We only collect Personal Information that is necessary to fulfill the purposes outlined in this Policy, and we will not collect more information than is reasonably required.

1.2 Non-Personal Information

We may automatically collect Non-Personal Information when you use our Services, including:

  • Technical information: Browser type, operating system, device model, IP address, website access times, pages viewed, and the amount of time spent on specific pages.
  • Usage data: Information about how you interact with our website (e.g., product browsing history, search queries, and click-through rates).
  • Cookies and similar technologies: We use cookies, web beacons, and other tracking technologies to enhance your user experience, analyze website performance, and personalize content. You can manage cookie settings in your browser, but disabling certain cookies may affect the functionality of our Services.

2. How We Use Your Information

We use the information we collect for the following legitimate purposes:

2.1 To Provide and Improve Our Services

  • Process and fulfill your orders (e.g., verify payment, arrange shipping, and send order confirmations).
  • Manage your user account (e.g., allow you to access order history, update personal details, and track shipments).
  • Provide customer service and support (e.g., respond to your inquiries, resolve issues, and address complaints).
  • Improve our website and Services (e.g., analyze user behavior, identify areas for enhancement, and optimize the user experience).

2.2 To Communicate With You

  • Send transactional communications (e.g., order updates, shipping notifications, and payment confirmations) via email, SMS, or other channels you provide.
  • Send marketing and promotional communications (e.g., newsletters, exclusive offers, and new product announcements) if you have opted in to receive them. You can unsubscribe from marketing communications at any time by following the instructions in the message or contacting us.

2.3 To Ensure Security and Compliance

  • Protect our website and users from fraud, unauthorized access, data breaches, and other security risks (e.g., verify user identities, monitor for suspicious activity, and enforce our Terms of Service).
  • Comply with applicable laws, regulations, and legal obligations (e.g., tax requirements, data protection laws, and responding to lawful requests from government authorities).

2.4 For Other Legitimate Purposes

  • Conduct market research and analyze trends to better understand customer preferences and develop new products or services.
  • Personalize your experience on our website (e.g., recommend products based on your browsing history and preferences).

3. How We Disclose Your Information

We do not sell, rent, or lease your Personal Information to third parties for marketing purposes without your explicit consent. We may disclose your information to the following parties in the circumstances described below:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and providing our Services, such as:

  • Payment processors (e.g., to process credit card payments securely).
  • Shipping and logistics companies (e.g., to deliver your orders).
  • IT service providers (e.g., website hosting, data storage, and cybersecurity services).
  • Marketing and analytics providers (e.g., to manage newsletters, track website performance, and conduct market research).

These service providers are only authorized to use your information to perform the services we have contracted them for, and they are required to protect your information in accordance with this Policy and applicable laws.

3.2 Legal and Regulatory Disclosures

We may disclose your information if required to do so by law, regulation, or legal process (e.g., a subpoena, court order, or government request). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of our users or others (e.g., to prevent fraud or respond to a security incident).

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business transfer, your information may be transferred to the new owner or operator of the business. We will notify you of any such transfer and ensure that the new owner or operator complies with this Policy.

4. How We Protect Your Information

We take reasonable and appropriate measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Technical security: Encryption of sensitive data (e.g., payment card details), secure socket layer (SSL) technology for website communications, and firewalls to prevent unauthorized access.
  • Administrative security: Access controls to limit who can access your information, employee training on data protection practices, and regular reviews of our security policies and procedures.
  • Physical security: Secure storage of physical records (if any) and protection of our data centers.

While we strive to protect your information, no security measure is 100% foolproof. We cannot guarantee the absolute security of your information, and you acknowledge that there is a risk of unauthorized access to your information when using our Services. You are responsible for maintaining the confidentiality of your account password and other login credentials.

5. Your Rights Regarding Your Information

Depending on your location and applicable data protection laws (e.g., the General Data Protection Regulation (GDPR) in the European Union or the California Consumer Privacy Act (CCPA) in the United States), you may have the following rights regarding your Personal Information:

  • Right to access: Request a copy of the Personal Information we hold about you.
  • Right to correction: Request that we correct any inaccurate or incomplete Personal Information about you.
  • Right to deletion: Request that we delete your Personal Information, subject to certain legal obligations (e.g., we may need to retain information for tax or legal purposes).
  • Right to restriction: Request that we restrict the use of your Personal Information (e.g., if you dispute the accuracy of the information).
  • Right to data portability: Request that we transfer your Personal Information to another organization or to you in a structured, machine-readable format.
  • Right to opt out: Opt out of receiving marketing communications from us at any time.

To exercise any of these rights, please contact us using the information provided in Section 8 below. We will respond to your request within a reasonable timeframe, as required by applicable law.

6. Retention of Your Information

We will retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or regulatory purposes). When your information is no longer needed, we will securely delete or anonymize it to prevent unauthorized access.

Non-Personal Information may be retained indefinitely for analytical, research, or business purposes.

7. Third-Party Links and Services

Our website may contain links to third-party websites, services, or social media platforms (e.g., Facebook, Instagram, Twitter). This Privacy Policy does not apply to these third-party sites, and we are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us at:

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make changes, we will revise the “Last Updated” date at the top of this Policy and post the updated version on our website. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

By continuing to use our Services after the updated Policy is posted, you consent to the changes.

Last Updated: 2025.09.16