Refund Policy of Quinety

At Quinety, we want you to be fully satisfied with your purchase of our premium essentials (including Mongolian Cashmere, Italian Leather, Turkish Cotton, and Washable Silk products). This Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency and clarity for all our customers. By making a purchase on our website (www.quinety.com), you agree to comply with the provisions of this Policy.

1. Eligibility for Refunds

To qualify for a refund, your return must meet all of the following criteria:

1.1 Timeframe

You must initiate a return request and ship the product(s) back to us within 60 days from the date of delivery. Requests made after this period will not be eligible for a refund, unless required by applicable law.

1.2 Product Condition

The product(s) being returned must be:

  • Unused, unworn, and unwashed: No signs of wear, damage, or alteration (e.g., no stretched fabric, missing buttons, or altered hems).
  • In original packaging: Including all original tags, labels, dust bags, boxes, or accessories that came with the product (e.g., care booklets for leather goods, cashmere storage bags).
  • Free from stains or odors: No cosmetic residues, perfume scents, or other marks that affect the product’s original condition.

1.3 Exceptions

The following items are not eligible for refunds unless they are defective or damaged upon receipt:

  • Custom or personalized products (e.g., monogrammed leather accessories).
  • Products that have been used, modified, or damaged due to improper care (e.g., cashmere washed in hot water, leather exposed to harsh chemicals).

2. How to Request a Refund

To initiate a refund, follow these steps:

Step 1: Submit a Return Request

Contact our customer service team at [email protected] with the following information:

  • Your order number (found in your order confirmation email or account dashboard).
  • The name and SKU of the product(s) you wish to return.
  • The reason for the refund (e.g., “wrong size,” “changed mind,” “defective item”).
  • Photos of the product (if claiming a defect or damage) to help us assess your request.

Step 2: Receive Return Authorization (RA)

Once we review your request and confirm eligibility, we will send you a Return Authorization (RA) number via email within 1-2 business days. This number is required for processing your return—do not ship products without an RA number, as they may be refused.

The RA email will also include:

  • The address to which you must ship the product(s).
  • Instructions for packaging (e.g., use a secure box to prevent damage during transit).
  • A reminder to include the RA number on the shipping label or inside the package.

Step 3: Ship the Product(s)

  • You are responsible for arranging and paying for return shipping, unless the refund is due to our error (e.g., we shipped the wrong item, the product was defective out of the box). In such cases, we will reimburse your return shipping costs upon receipt of a valid shipping receipt (e.g., a copy of the courier invoice).
  • We recommend using a trackable shipping service (e.g., UPS, FedEx, DHL) and keeping the tracking number. Quinety is not liable for lost, stolen, or delayed return shipments—we only process refunds once we confirm receipt of the product(s).
  • Ship the product(s) within 5 business days of receiving your RA number to avoid delays in processing.

3. Refund Processing

3.1 Receipt and Inspection of Returned Products

When we receive your returned product(s), our team will inspect them to verify they meet the eligibility criteria (Section 1). This inspection typically takes 2-3 business days from the date of delivery to our warehouse.

  • If eligible: We will approve your refund and initiate processing within 1 business day of inspection.
  • If ineligible: We will notify you via email (with photos of the issue, if applicable) and may either:
  • Return the product(s) to you at your expense, or
  • Offer a partial refund (at our discretion) if the product has minor flaws that do not affect its functionality.

3.2 Refund Timing

Once approved, we will process your refund to your original payment method (e.g., credit card, debit card, PayPal) within 5-10 business days.

Note: The time it takes for the refund to appear in your account depends on your payment provider:

  • Credit/debit cards: 1-3 additional business days (varies by bank).
  • PayPal: 1-2 business days.
  • Other payment methods: Check with your provider for typical processing times.

We will send you a confirmation email once the refund has been initiated, including the amount refunded and the transaction reference number (if provided by your payment provider).

4. Refund Amount Calculation

All refunds are issued in United States Dollars (USD) (the sole currency used for purchases on Quinety). The refund amount is determined as follows:

4.1 Standard Refunds

For eligible returns (e.g., change of mind, wrong size), you will receive a refund for the full purchase price of the product(s). This includes any discounts applied at checkout, but excludes:

  • Shipping costs (though Quinety offers free global shipping on all orders, so this typically does not apply).
  • Taxes or duties paid (if applicable—refunds for taxes/duties are subject to the policies of your local tax authority, and we recommend contacting them directly for assistance).

4.2 Refunds for Our Errors

If the refund is due to our mistake (e.g., incorrect item shipped, defective product), you will receive:

  • A full refund of the product’s purchase price.
  • Reimbursement for return shipping costs (upon receipt of a valid shipping receipt, up to a maximum of USD 25—we do not cover costs for expedited shipping unless approved in advance).

4.3 Partial Refunds

In rare cases (e.g., product has minor damage that was not caused by you, but does not qualify for a full refund), we may offer a partial refund. The amount will be determined based on the extent of the issue and will be communicated to you before processing.

5. Special Cases

5.1 Defective or Damaged Products

If you receive a product that is defective (e.g., broken zipper on a leather jacket, hole in cashmere sweater) or damaged during shipping (e.g., torn packaging, crushed product), please:

  • Contact us within 7 days of delivery with photos of the defect/damage and the original packaging.
  • Do not use or attempt to repair the product, as this may void your eligibility for a refund.
  • We will either:
  • Send a replacement product (if available) at no cost to you, or
  • Process a full refund (including return shipping costs) and arrange for the defective product to be returned.

5.2 Missing or Incorrect Items

If your order is missing an item or includes the wrong product:

  • Contact us within 5 days of delivery with your order number and photos of the items received (and packing slip, if possible).
  • We will verify the issue with our warehouse and either:
  • Ship the missing/ correct item for free, or
  • Process a full refund for the missing/incorrect item.

5.3 Cancelled Orders

If you cancel an order before it has been shipped (i.e., before you receive a shipping confirmation email), we will process a full refund within 5 business days. If the order has already been shipped, you will need to follow the return process outlined in Section 2 to request a refund.

6. Questions or Concerns

If you have any questions about this Refund Policy, need help with a refund request, or want to check the status of an ongoing refund, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 2 business days.

This Refund Policy is subject to change without notice—we recommend reviewing it periodically before making a purchase. Any updates will be posted on our website, and the revised policy will take effect immediately upon posting.

Last updated: 2025.09.16