Shipping Policy of Quinety

At Quinety, we are committed to delivering your premium essentials—including Mongolian Cashmere, Italian Leather, Turkish Cotton, and Washable Silk products—efficiently and reliably, no matter where you are in the world. This Shipping Policy outlines our processes for order processing, delivery timelines, shipping costs, and related details to keep you informed every step of the way. By placing an order on our website (www.quinety.com), you agree to the terms of this Policy.

1. Order Processing Time

After you place an order and we send you an Order Confirmation (via email, confirming payment verification and inventory availability), we will begin processing your order.

Standard Processing Time: All confirmed orders are processed and prepared for shipment within 1-3 business days.
Exceptions: Processing time may be extended by 1-2 days during peak periods (e.g., holiday sales, new product launches) or for custom items (if applicable). We will notify you via email if there is any delay in processing your order.

Note: Business days exclude weekends (Saturday and Sunday) and major public holidays (e.g., Christmas Day, New Year’s Day, Thanksgiving Day).

2. Delivery Timelines

Once your order is shipped, we aim to deliver it within a consistent timeframe, regardless of your location.

Estimated Delivery Time: After shipment, you can expect to receive your order within 6-12 business days.
Delivery Window Notes:
Delivery timelines are estimates and may vary slightly based on factors beyond our control, including customs clearance procedures (for international shipments), local carrier delays, weather conditions, or remote delivery locations.
We do not offer expedited shipping options at this time—all orders are shipped via our standard, reliable global shipping service.
You will receive a Shipping Confirmation email with a tracking number once your order leaves our warehouse. You can use this tracking number to monitor the status of your delivery via the carrier’s website (linked in the confirmation email).

3. Shipping Costs: Global Free Shipping

We are proud to offer free shipping on all orders worldwide, with no minimum purchase requirement.

No additional shipping fees, surcharges, or handling costs will be added to your order total at checkout. The price you see for products (in United States Dollars, USD) is the total amount you pay, excluding any applicable customs duties, taxes, or fees (see Section 4 for details).
This free shipping policy applies to all destinations, including domestic (U.S.) and international addresses, with no exceptions.

4. Customs, Duties, and Taxes (International Orders)

For orders shipped to destinations outside the United States, please note the following:

Customer Responsibility: You (the customer) are solely responsible for any customs duties, import taxes, tariffs, or fees imposed by the government or customs authority of the delivery country. These charges are not included in the product price or our free shipping offer.
Calculation of Charges: Customs duties and taxes vary by country and are determined by the destination country’s customs regulations, as well as the value and type of products in your order. We cannot predict the exact amount of these charges, nor do we have control over them.
Payment of Charges: Customs authorities will typically contact you directly to collect these charges before releasing your shipment. If you refuse to pay the required duties or taxes, your order may be returned to us, and you may be responsible for any return shipping costs (which will be deducted from your refund if you request one).
Assistance with Customs: If you need help understanding your country’s customs policies, we recommend contacting your local customs office before placing an order. We can provide a commercial invoice (included with your shipment) to assist with customs clearance, but we cannot intervene in customs processes or dispute charges on your behalf.

5. Shipping Address Requirements

To ensure smooth delivery, please provide accurate and complete shipping information when placing your order:

Required Information: Your full name (as it appears on your ID), complete street address (including apartment/unit number, if applicable), city, state/province, postal/zip code, country, and a valid phone number (for carrier contact if needed).
Consequences of Incorrect Information:
If you provide an incomplete or incorrect shipping address (e.g., missing apartment number, wrong postal code), your order may be delayed, returned to us, or lost. We are not liable for delivery issues caused by inaccurate address details.
If a shipment is returned to us due to an invalid address, we will notify you via email. You may choose to have the order reshipped (at no additional cost to you, as part of our free shipping policy) once you provide the correct address, or request a full refund (minus any non-refundable costs, if applicable).

6. Order Tracking

All shipped orders include tracking functionality to keep you updated on delivery progress:

Tracking Number: A unique tracking number will be included in your Shipping Confirmation email (sent within 24 hours of your order being shipped).
Tracking Your Order: Click the link in the Shipping Confirmation email to access the carrier’s tracking page. Enter your tracking number to view real-time updates, including when the package leaves our warehouse, arrives at local sorting facilities, and is out for delivery.
Tracking Delays: It may take 1-2 business days for the tracking information to update after your order is shipped (due to carrier processing time). If tracking shows no activity after 3 business days, please contact our customer service team for assistance.

7. Missing, Lost, or Damaged Shipments

We take every care to ensure your order arrives safely, but if you encounter an issue with your delivery, please follow these steps:

7.1 Missing Shipments (Tracking Shows Delivered, But You Haven’t Received It)

First, check with household members, neighbors, or building management (e.g., front desk, mail room) to see if someone else accepted the package.
If the package is still missing, contact the shipping carrier directly using the tracking number (they can provide details on delivery location or proof of delivery).
If the carrier cannot locate the package, contact our customer service team at [email protected] within 7 days of the “delivered” status appearing in tracking. We will work with the carrier to investigate and resolve the issue (e.g., arranging a replacement or issuing a refund).

7.2 Lost Shipments (Tracking Shows No Progress for 7+ Days)

If your tracking information shows no updates for 7 or more business days after shipment, contact us at [email protected] with your order number and tracking number. We will initiate an investigation with the carrier.
If the carrier confirms the shipment is lost, we will either send a replacement order (free of charge) or issue a full refund—whichever you prefer.

7.3 Damaged Shipments

If you receive a package that is damaged (e.g., torn box, crushed items) or if products inside are damaged, please:

Take photos of the damaged packaging and the damaged products (including close-ups of any defects).
Contact our customer service team within 48 hours of delivery, providing your order number, photos, and a description of the damage.
Do not discard the damaged packaging or products—we may require you to return them (at no cost to you) for inspection.

We will review your claim and resolve it promptly by either sending a replacement product or issuing a full refund.

8. Shipping Restrictions

While we ship to nearly all countries worldwide, there are a few exceptions where shipping may be restricted due to local regulations, logistical challenges, or government policies.

Restricted Destinations: If your country is on our list of restricted destinations, you will be notified during checkout, and you will not be able to complete your order. We update this list periodically based on global shipping guidelines.
Prohibited Items: We do not ship any items that are prohibited by international shipping regulations or the laws of the delivery country. Our product lineup is designed to comply with global shipping standards, so this is rarely an issue—but we reserve the right to cancel orders for products that cannot be legally shipped to your location.

9. Contact Us for Shipping Inquiries

If you have any questions about this Shipping Policy, need help tracking your order, or have concerns about delivery, please contact our customer service team at [email protected]. We aim to respond to all shipping-related inquiries within 2 business days and resolve issues as quickly as possible.

This Shipping Policy is subject to change without notice. We recommend reviewing it periodically before placing an order—any updates will be posted on our website, and the revised policy will take effect immediately upon posting.

Last updated: 2025.09.16